At WWDC ’21, Apple unveiled a slew of new features and enhancements for all of its platforms, including iOS, iPadOS, macOS, tvOS, and watchOS. Some customers have already begun to experiment with the newly baked features by downloading the latest Developer Betas for their Apple devices, and as you might anticipate, these releases have resulted in difficulties that prohibit fundamental functions from operating.
FaceTime has been a major problem for many iOS users since the release of iOS 15. Here’s how to resolve the FaceTime freezing or not working difficulties if you’re one of the folks who just installed iOS 15 beta on your iPhone.
What is this FaceTime issue everyone is facing on iOS 15?
When using FaceTime with someone who has updated their iPhone to iOS 15 Developer Beta, some users have experienced problems. Among the current problems, the most serious appears to be the inability to make or receive calls, as the FaceTime software pauses or stops working moments after you enter a call.
Even if you are able to make calls, you may experience issues such as frequent crashes, inability to see the other person or show your camera, or inability to end a call..
The issue appears to be present when making both one-on-one and group calls on FaceTime.
What’s causing these issues?
The inclusion of Emojis in a person’s contact name appears to be the cause of FaceTime’s failure to function before or during a conversation on iOS 15. Several users have reported that having emojis in a contact’s name causes FaceTime to malfunction, and that removing them fixes the problem.
Apple itself has acknowledged in the iOS 15 Beta Release Notes that starting a call on FaceTime with someone whose contact name is saved with an emoji can cause the FaceTime app to become unresponsive.
How to Fix FaceTime issue on iOS 15
At the time of writing, Apple has a solution for iOS 15 that allows you to resolve the aforementioned FaceTime issue. You will need to modify the contact on iOS and delete emojis from a contact name if they are present, as described in the release notes supplied above.
To modify a contact on iOS, open the Contacts app on your iPhone and search for the person you want to FaceTime (with emojis in their name). Tap on the contact when you find it.
Inside the contact’s info screen, tap on the ‘Edit’ option at the top right corner.
You will now enter Edit mode. On this screen, tap on the contact name.
Erase any emojis that are present on the contact’s name and then tap on ‘Done’ at the top right corner.
Now, open FaceTime and try calling this contact again. If this was the issue you were dealing with, FaceTime should work as intended.
That’s all we have on how you can solve the FaceTime not work/freezing issue on iOS 15.