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How To Fix Screenshots Not Working on Windows 10

For players, technophiles, and anyone else who wants to catch the contents of their phone, the screenshot or print-screen key comes in handy. It’s one of those functions that we’ve come to take for granted over time, and whose true value is only realized when it stops working.

There may be a number of reasons why you can’t take screenshots on your computer. There’s a lot that can go wrong, from missing registry keys to obsolete keyboard drivers to unwanted software taking over the print screen feature. But before you turn to a third-party app to do the job, try these quick fixes for all your screenshot issues.

How to fix the ‘Screenshots not working Windows 10’ issue

There may be a number of reasons why you can’t take screenshots on your computer. There’s a lot that can go wrong, from missing registry keys to obsolete keyboard drivers to unwanted software taking over the print screen feature. But before you turn to a third-party app to do the job, try these quick fixes for all your screenshot issues.

If you don’t do something, you’re either not using the right hotkeys or the screenshot feature is broken. Here are a few options for permanently resolving this problem.

1. Make sure you’re using the right key(s)

Other than simply pressing the Prt Scr button, there are a few hotkey combinations that you can use to capture screenshots. Here they are:

Prt Scr – captures the entire screen.

Ctrl + Prt Scr – also captures the entire screen

Alt + Prt Scr – captures a section of the screen.

The screenshot will be taken for the above three hotkey variations, but it will only be copied to the clipboard. You’ll also need to paste it into a program that can handle pictures. Using the following hotkey combination to get around this.

Winkey + Prt Scr – captures and saves the screenshot to the default Screenshot folder (C:\Users\(username)\Pictures\Screenshots).

At the same time, do check if there is a Fn lock key on your keyboard. If there is, make sure that the Print Screen key is enabled by pressing this Fn lock key. 

2. Check ‘write’ permissions of the Screenshot folder

If you’re using the Winkey + Prt Scr hotkey and still don’t find your screenshot saved in the default screenshot folder, it is possible that you may not have the permission to write to that folder. Here’s how you can check if that is the problem:

Press Win+E to open file explorer, then double-click on the Pictures folder.

Right-click the Screenshots folder and select Properties.

Under the “Security” tab, make sure that SYSTEM and Administrators have write permissions.

If you don’t see a checkmark next to Write, you don’t have permission to use the “Winkey + Prt Scr” hotkeys to save screenshots. However, by obtaining Administrative rights and privileges, this can be easily remedied.

3. Registry Fix

Another issue may be that a critical Registry file is missing from your setup. But don’t worry, it’s a simple repair. Here’s how to go about it:

Press Win+R to open the RUN box, type “regedit”, then hit Enter.

Once the Registry Edior opens, navigate to the following location:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer

Alternatively, you can copy the above and paste it in the Registry address bar, and hit Enter.

With the Explorer folder selected in the left pane, see if there is a ScreenshotIndex DWORD file in the right pane. 

If there isn’t, then you can create one yourself. To do this, right-click in the empty space in the right pane, select New, then click on DWORD (32-bit) Value.

Name this “ScreenshotIndex” and double-click it modify itThen, for “Value data”, enter 1. Click OK.

Now, check to see if your screenshots are being saved to the Pictures>Screenshots folder.

4. Use the Snipping tool

If none of the above methods function, you can use Windows 10’s built-in screenshot tool, Snipping Tool. Here’s how to get it open and running.

Press Start, type “snipping tool”, and click on it.

This will open Snipping Tool. Click on Mode.

Here, you will see four different screenshot modes to choose from. Click on one to select it. 

You’ll now be in screenshot mode. Drag your mouse across the screen to pick the region you want to record. When you click New, you’ll be taken to the screenshot mode that you chose in the “Mode” section.

You can also press Win + Shift + S to quickly take a screenshot via Snipping Tool. 

5. Close background programs

A few background programs will often interfere with screenshot functions, preventing you from capturing the content of your device. OneDrive, Dropbox, and the Snipper app, for example, are some of these applications. Here’s how to shut them down and reclaim control of your “Prt Scr” key.

Right-click on the taskbar and select Task Manager.

Now, under the “Processes” tab, right-click on the program and select End Task to close it. 

Do this for all such programs and check if the screenshot function is working. 

6. Update keyboard drivers

It’s also possible that an obsolete or incorrect keyboard driver is stopping your Print Screen key from working. As a result, upgrading your keyboard drivers can be the solution to your problem. Here’s how you can do it:

Press Win+X and click on Device Manager.

Click on Keyboards to expand it.

Then right-click on Standard PS/2 Keyboard and select Update driver.

Now, you will get two options – to search for drivers automatically or to browse the computer for drivers. If you don’t have the keyboard drivers on your computer, select Search automatically for drivers

Wait for the latest drivers to be installed automatically, then reboot your PC. 

You may also go to the manufacturer’s website and download the drivers for your keyboard (or laptop). When you’ve got the drivers, go back to the same “Update driver” option and choose Browse my machine for driver apps this time.

Then click on Let me pick from a list of available drivers… 

Now, select from the available drivers and click Next.

Once the keyboard drivers are updated, reboot your PC and check if the problem is fixed.

7. Run Troubleshooter

If none of the previously listed solutions have worked, your list of options is getting short. However, the built-in troubleshooter in Windows 10 can often solve the issue effectively. The hardware troubleshooter can be used in the following way:

Press Win+I to open Settings, then click on Update & Security.

In the left pane, click on Troubleshoot. On the right, click on Additional troubleshooter.

Scroll down to Keyboard and click on it.

Then, click on Run the troubleshooter.

Windows will now check if there are any problems with the selected component (keyboard, in our case) and fix them for you (if possible).

8. Use third-party applications

When all of your computer’s built-in screenshot capture features fail, you’re left with no choice but to use third-party software. Third-party apps, on the other hand, far outperform Windows’ bare-bones screenshot feature. In reality, people who have to take screenshots on a regular basis know that these apps provide useful extra features that streamline the screen capturing process and make it much more convenient overall. Here are a couple that you may be interested in.

We at wpfaqub are a big of the ShareX software, so we totally recommend you to check it out for all your screenshot needs.


So there you have it, all the updates you need to get your screenshot feature working again on Windows 10. If you’re still having trouble taking screenshots, we strongly advise you to invest in a third-party program.

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